30-Day Returns

You may request a return within 30 days after your order is delivered. To start a return, contact FURNITOOLS at support@furnitools.shop or call +44 28 7134 7450 before sending the item.

Returned products should be unused, complete, and in their original packaging where reasonably possible. You will need proof of purchase. Do not send products back without receiving return instructions from us.

Damaged, Faulty or Incorrect Items

Inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and clear photographs where relevant. We will review the issue and explain the available repair, replacement or refund options.

Items That Cannot Be Returned

Some products may not be returnable where an exception permitted by law applies, including personalised products, sealed hygiene-sensitive goods after the seal is broken, and products that deteriorate rapidly. Any product-specific restriction will be shown before purchase.

Return Shipping

Contact us before returning an item. We will provide the correct return address, instructions and information about any applicable return-delivery costs. Your statutory rights, including rights relating to faulty or misdescribed goods, are not affected.

Refunds

After the returned product is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit.

UK Cancellation Rights

Where UK consumer cancellation rights apply to an online purchase, those rights operate in addition to this 30-day returns policy. Nothing in this policy limits rights that cannot legally be excluded.

Contact

FURNITOOLS
105 Irish Street
Londonderry, Northern Ireland BT47 8DL
United Kingdom
Email: support@furnitools.shop
Telephone: +44 28 7134 7450